We are committed to giving our patients high standards of care in a friendly and supportive environment. We aim to achieve this by working together with our patients.
Our mission is to provide good quality health care in a responsive, supportive and courteous manner.
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
January 2019 – The Introduction of Care Navigation
A new signposting process called ‘Care Navigation’ is being introduced in our GP practice.
When you next phone for an appointment to see your GP, you will be asked details of why you think you need an appointment; this is to help the Care Advisor/ Receptionist make the most appropriate appointment for you, to see the right person, in order to get the right care, in the most appropriate place and first time.
All our staff take patient confidentiality extremely seriously, therefore any information you share will not be shared with anyone else. Please be assured that you do not have to share this information if you would prefer not to. It simply helps the practice to better understand your needs and make sure you are seeing the most appropriate professional for your care or treatment. You will not be denied an appointment with your GP.
If you have any concerns, please get in touch with us, Andrea Barron, Reception Manager.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
Patients in wheelchairs can gain access via the main door. All of our consulting and treatment areas are on the ground floor level. Toilet facilities are available for disabled patients. If you require assistance our staff will be pleased to help.
We have recently installed electrically operated doors at the main entrance and also in the the main corridors to make it easier for wheelchair users to access our premises and to move throughout the building.
(Site updated 21/03/2019)