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Engage Consult

Welcome to Thirsk Doctors Surgery

We are immensely grateful for all of your continued support.

The 'new normal'. Changes to appointment requests from 10th August 2020.

 

As lockdown has started to lift we have seen a significant rise in the number of appointment requests. We are keen to harness some of the positives of the pandemic as we move forward, for example no longer having a 2-3 week wait for a routine appointment, using allied health professionals more and conducting virtual consultations.

Lots of patients have asked us when we are returning to 'normal', it simply isn't safe to have a crowded waiting room of 30 people and as health professionals we recognise that we are at higher risk of spreading the infection. Face to face appointments are conducted, where necessary, with appropriate PPE, cleaning and distancing.

 

From 10th August 2020 when you phone to request an appointment:

  1. You will be asked if the problem is routine and that you can wait for up to a maximum of 3 working days for response. We will still strive to contact you the same day if possible.
  2. We will ask patients to try and call with their requests before 1pm. Calls will still be accepted after 1pm. This measure helps us to plan workload.
  3. All requests will be triaged by a GP. You may then be contacted by a variety of members of the multi-disciplinary team for example nurse practitioner, pharmacist or GP. You may also be contacted by reception to for example book a face to face appointment or blood test.  Please note:
  • There is no change to booking practice nurse appointments.
  • We will be opening up online booking to a number of 'acute' on the day triage slots.
  • We will continue to accept electronic 'e-consults' via the practice website.

Thank you.

Face Coverings 

MEDIA RELEASE - Covid-19 testing - access in North Yorkshire 16.09.20

New Regulations Factsheet 15.09.20


If your symptoms are minor please first seek advice from www.nhs.uk  and or a pharmacist, such as Boots or Tescos.

IF YOU NEED MEDICAL HELP, WE ARE STILL HERE FOR YOU
GPs and nurses are consulting patients via online consultations by telephone or video for urgent problems. If a face to face review is then needed, this will be arranged.
We are able to accept photographs eg of a skin lesion or rash. Please telephone the surgery before 1pm or request an online consultation.

Immunisation Clinics continue.  This follows Government advice to ensure that both children and adults continue to be vaccinated for prevalent and high risk diseases.  NHS Vaccination advice.

We have appointments (available to book online) during the week and alternate Saturdays for routine cervical screening.

Pharmacists are assessing patients' medication reviews, some may get postponed.

Are you suffering from back / spinal / neck / elbow / wrist / hand / hip / knee /ankle pain?
Shoulder pain on movement, Sports injury or Trapped nerve type pain?
Instead of requesting contact with a GP - Please check with physiotherapy if you eligible for a 30 minute telephone /video appointment available every other Saturday.  Appointments available to book online.

New Social Prescribers

Social Prescribing Link Workers are a new service in the Hambleton area; we have Anneli and Victoria who are supporting our surgeries, offering a wide range of support to all patients/families from bereavement to wellbeing. They will also be able to direct you to activities and community led services which may help you. If you are struggling with anything at all, they will be able to give the help/support & guide you in the right direction.


THE COVID ASSESSMENT CENTRE is now open at the Friarage Hospital.

If you phone the surgery with potential Covid symptoms you will initially be triaged by the surgery. If a clinical examination is indicated, you may be referred into the Friarage clinic. A clinician working there will contact you to re-triage your case. If they agree that an examination is required you will be booked to attend at a specific time.


Dispensary and Prescriptions * Please read for our latest update re opening

Are you at high risk of developing diabetes?

As we're sure you're aware, recent statistics published by NHS England show that a third of those that have sadly died from Coronavirus, also had diabetes. It is important that those at risk of diabetes are staying well and healthy.  Know your risk of Type 2 diabetes


FURTHER SOURCES OF HELP

For routine / minor problems please get help from the NHS website. 
Advice re fit note / Isolation note


Covid-19 Advice for Parents
Worried about your Child? Advice for Parents  
Crying baby? Advice for Parents

The Go To Group

For patients that are struggling with:

  • stress
  • anxiety
  • depression
  • obsessive compulsive disorder (OCD)
  • phobias

You can refer yourself directly to a psychological therapies service (IAPT) without seeing your GP www.northyorkshireiapt.co.uk.  Please also see HealthWatch North Yorkshire that has links for mental health helplines and apps for mental health wellbeing. 

Mental Health Emergency?
Freephone. 0800 0516 171
for your local TEWV team
Open 24 hours a day, seven days a week
www.tewv.nhs.uk/crisisadvice

Emergency Dentistry in North Yorkshire
Dental practices remain open and accessible to patients, both for those who recently accessed the practice and those who do not have a regular dentist. We are working with our practice to support this. In the first instance the patient will be triaged and offered advice, support and analgesia/antibiotics as appropriate. If patients cannot access a Dental Practice, and for Out of Hours, patients can contact NHS 111 and receive the same triage, advice and analgesia/antibiotics as appropriate.
 

Free online course - Coping during the Pandemic

Health Watch North Yorkshire
Coronavirus advice and updates from a range of organisations, plus information in a variety of formats.

Help offered by The Clock and Community Care who have now merged to become Thirsk Community Works

Citizens Advice
Offers a basic advice service in all issues and specialist in debt, welfare benefits, housing and employment.

Guidance on social distancing for everyone in the UK and protecting older people and vulnerable adults



AVAILABLE TO HELP?

NHS VOLUNTEER RESPONDERS
NHS Volunteer Responders has been set up to support the NHS during the COVID-19 outbreak.

NYCC Your community needs you

IMPORTANT DISCUSSIONS WE SHOULD ALL HAVE

Disability Confident

(Site updated 18/09/2020)
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