Appointments

Appointments System

The main surgery opening hours are Monday to Friday 08:00 - 18:30.

When you ring for an appointment the receptionist will ask you for medical information including:

  • The reason you would like clinician advice and what you want to achieve from contacting us. 
  • Your symptoms.
  • Whether your request is urgent.
  • Whether or not you have sought advice from nhs.uk/ a pharmacist first.
  • Any Covid-19 contact.

If you describe symptoms that would be more appropriate for a pharmacist, we will refer you to your chosen Pharmacy for help.

If you have been advised to get medical advice one of our health professionals will contact you by telephone reducing the spread of infections, reducing stress and minimising travel.

You can also get medical advice from us onlineclick here to find out how.

Physiotherapist

Thirsk Doctors Surgery are pleased to announce the arrival of James, a First Contact Practitioner Physiotherapist who will enable us to offer quick access for Musculoskeletal pain problems for assessment, advice, exercise prescription and onward referral as needed for patients over the age of 18.

James will be working at Thirsk Surgery on Thursdays and Fridays.  Please feel free to ask to be booked directly in with James when you call the reception team.

The conditions that James can help with are:

  • Back pain (with or without leg pain)
  • Neck pain (with or without arm pain)
  • Elbow, wrist or hand pain
  • Hip, knee or ankle pain
  • Shoulder pain on movement

 

The service is not suitable in the following cases:

  • If you are feeling generally unwell
  • If you are under 18 years of age
  • If you have chest pain or abdominal pain
  • If you have a serious mental Illness or have a history of substance misuse
  • If you have already discussed the problem with your GP in the last 2-weeks and have been referred into the South Tees Physiotherapy/MSK service.

 

Care Navigation - Pharmacy Referral

Our Reception team can help direct you to the most appropriate medical help for your condition.

 

For the following list of symptoms and conditions we recommend that you see a Pharmacist first.  Local chemists offer this service and we can refer you for an appointment.

Acne, spots or pimples

Ankle or foot pain

Athlete's foot

Back or neck pain

Blister

Cold Sore

Conjunctivitis or sticky eye

Constipation

Cold symptoms

Corns or calluses on your foot

Cystitis (women 16-64 years old only)

Diarrhoea or tummy bug

Dry, sore or watery eyes

Earache (adults and children over 2 years)

Ear wax or blocked ear (adults and children over 5 years)

Eyelid problems

Flu Symptoms

Hair loss (men)

Hayfever

Headache or Migraine

Heartburn

Hip pain

Indigestion

Infant colic

Insect bites or stings

Knee or calf (lower leg) pain

Mouth ulcers

Muscle pains

Nappy rash

Piles

 

 

Scratch or graze

Sinusitis

Skin rash (adults and children over 1 year old only)

Sleep Problems

Sore Throat

Sprains and Strains

Teething in babies

Threadworms

Throat infections

Thrush affecting your mouth (oral thrush)

Toothache

Vaginal discharge or itch/vaginal thrush

Warts or verrucas

Wrist, hand or finger pain

 

 

Home Visits

If possible please try to telephone reception before 10:00 if you require a home visit.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Telephone Consultations

We now offer telephone ring back appointments. Please book with reception stating the reason for the telephone call and leave your preferred contact details.

You may be advised to contact the dispensary or the nurses during the phone in as this is often more appropriate.

It is unlikely that you will be able to speak to a doctor immediately unless it is a medical emergency.

Saturday Appointments

The surgery is operating as a hub in the Thirsk area to provide extended alternate Saturday mornings from 08:30 - 12:00 in partnership with the Heartbeat Alliance, through their Better Access programme. 

These telephone appointments provide access to GPs.

We also have face to face appointments to see Kelly the Practice Nurse our health care assistants for blood tests. 

The clinics are available to patients from all practices in the local area, not just those registered with this practice.

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.