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Coronavirus in numbers - Thirsk Doctors Surgery

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19 July Announcement

We are committed to providing high quality primary care services through an ethos of continuous learning and reflection, while ensuring all staff and patients are treated with dignity, honesty and respect.  We aim to be innovative and adaptable to the changing face of General Practice and to balance the needs of individual patients with those of the wider practice population. We are dedicated to promoting the aims of values of our Primary Care Network and Clinical Commissioning Group and strive to improve the health of our population and encourage self-care. 

Thank you for your continued support. As the pandemic evolves and need for GP care continues to grow we feel it necessary to make a further change to the appointment system. We continue to experience increased demand at the start of the week. We frequently have up to 140 calls per day requesting GP care. This in addition to the planned face to face contacts and telephone follow up appointments. We are hopeful that we will be playing an active part in vaccination over the winter but this will place a significant strain on our provision of routine care.  The need for social distancing, PPE and staggered appointment times is ever more essential. 

Please take the following into consideration.
1) When you phone the surgery you will be asked if your problem is urgent, requiring on the day response or if it can wait.  We will be releasing non urgent GP telephone appointments up to five days in advance.

2) If your problem is non-urgent you will be placed on a GP or Nurse Practitioner’s list and given a time window to expect a call back e.g. 8.30-12.30pm. Please be aware that sometimes it may be a member of the admin team contacting you e.g. booking you direct for a face to face appointment. 

3) We will continue to accept electronic 'e-consults' via the practice website.

4) Please do remember that your local pharmacist is a good first port of call for advice. Our reception team can also help direct you to appointments with a physiotherapist, pharmacist and social prescriber. 


If your symptoms are minor please first seek advice from www.nhs.uk  and or a pharmacist, such as Boots or Tescos.

IF YOU NEED MEDICAL HELP, WE ARE STILL HERE FOR YOU
GPs and nurses are consulting patients via online consultations by telephone or video for urgent problems. If a face to face review is then needed, this will be arranged.
We are able to accept photographs eg of a skin lesion or rash. Please telephone the surgery before 1pm or request an online consultation.

Immunisation Clinics continue.  This follows Government advice to ensure that both children and adults continue to be vaccinated for prevalent and high risk diseases.  NHS Vaccination advice.

We have appointments (available to book online) during the week and alternate Saturdays for routine cervical screening.

Pharmacists are assessing patients' medication reviews, some may get postponed.

Are you suffering from back / spinal / neck / elbow / wrist / hand / hip / knee /ankle pain?
Shoulder pain on movement, Sports injury or Trapped nerve type pain?
Instead of requesting contact with a GP - Please check with physiotherapy if you eligible for a 30 minute telephone /video appointment available every other Saturday.  Appointments available to book online.

New Social Prescribers

Social Prescribing Link Workers are a new service in the Hambleton area; we have Anneli and Victoria who are supporting our surgeries, offering a wide range of support to all patients/families from bereavement to wellbeing. They will also be able to direct you to activities and community led services which may help you. If you are struggling with anything at all, they will be able to give the help/support & guide you in the right direction.

Dispensary and Prescriptions * Please read for our latest update re opening

Are you at high risk of developing diabetes?

As we're sure you're aware, recent statistics published by NHS England show that a third of those that have sadly died from Coronavirus, also had diabetes. It is important that those at risk of diabetes are staying well and healthy.  Know your risk of Type 2 diabetes


FURTHER SOURCES OF HELP

For routine / minor problems please get help from the NHS website. 
Advice re fit note / Isolation note


Covid-19 Advice for Parents
Worried about your Child? Advice for Parents  
Crying baby? Advice for Parents

The Go To Group

For patients that are struggling with:

  • stress
  • anxiety
  • depression
  • obsessive compulsive disorder (OCD)
  • phobias

You can refer yourself directly to a psychological therapies service (IAPT) without seeing your GP www.northyorkshireiapt.co.uk.  Please also see HealthWatch North Yorkshire that has links for mental health helplines and apps for mental health wellbeing. 

Mental Health Emergency?
Freephone. 0800 0516 171
for your local TEWV team
Open 24 hours a day, seven days a week
www.tewv.nhs.uk/crisisadvice

Emergency Dentistry in North Yorkshire
Dental practices remain open and accessible to patients, both for those who recently accessed the practice and those who do not have a regular dentist. We are working with our practice to support this. In the first instance the patient will be triaged and offered advice, support and analgesia/antibiotics as appropriate. If patients cannot access a Dental Practice, and for Out of Hours, patients can contact NHS 111 and receive the same triage, advice and analgesia/antibiotics as appropriate.
 

Free online course - Coping during the Pandemic

Health Watch North Yorkshire
Coronavirus advice and updates from a range of organisations, plus information in a variety of formats.

Help offered by The Clock and Community Care who have now merged to become Thirsk Community Works

Citizens Advice
Offers a basic advice service in all issues and specialist in debt, welfare benefits, housing and employment.

Your feedback is important to us, you can contact us via email thirsk.doctorssurgery@nhs.net or telephone 01845 440462

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