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Dispensary and Prescriptions

In response to the Covid epidemic, we began a medication delivery service for all registered patients that live more than a mile from their nearest chemist and up until 31st May we will continue to deliver prescriptions to all dispensing patients free of charge.

From 1st June we will be offering routine delivery to all dispensing patients (availability of day choice subject to demand).

Household charge of routine monthly prescriptions, subject to combined date of delivery £55 per annum. 

Additional delivery of acute medication £4.
We can take virtual payments over the phone.

We will deliver to Shielding patients who will not be asked to pay.


We have several staff in Dispensary that are at moderate risk of becoming seriously unwell from Covid-19.

Patients that prefer to collect their medication from the Surgery, to minimise patient contact

please collect from the Carpark at 11am, 2pm, 5pm or 5.45pm.

For all dispensary queries, please contact Dispensary via online access or email:

If you live less than 1 mile from the nearest pharmacy the rules do not allow us to dispense your medicines and you will have to get your medicines from a chemist  do not enter the Surgery building. 

Your prescription will be sent to the chemist of your choice. 

Repeat prescriptions can be ordered in the following ways:

Your medication will be ready for collection from the practice dispensary 5 working days after requesting it

Prescription Queries

The dispensary staff will deal with prescription queries preferrably online or over the phone.  Our telephone number is 01845 440462.   The dispensary phone line will be open daily (Monday to Friday) between 1:00pm - 3:00pm ONLY for repeat prescriptions or queries.

Dispensary staff are instructed to question any requests for changes to medications and any early issues.  All medications must have a doctor’s approval and patients should therefore ensure that their medication is reviewed at regular intervals.

In line with current guidance from NHS England, we are unable to change repeat prescription durations or do anything that supports patients trying to stockpile medication as this would put a strain on the supplies of drugs and will exacerbate any potential shortages. 

Please note there are some items that in very short supply, and you may be given an alternative. 

Do not contact reception with any medication queries, we need to ensure this line is kept free for seriously ill patients.

Prescription Collection

For patients who take their prescription to the chemist, Boots in the Market Place, Boots in Chapel Street and Tesco operate a daily collection service.  If you wish to make use of this service, please let us know when you phone in your request or indicate on your repeat prescription slip.

Signing the Prescription

Government legislation requires that all prescriptions collected, except those exempt on age grounds, have to be signed for by the person who collects the medication.

If you are exempt from payment you must CROSS the box that has the appropriate exemption and sign the form at the bottom, remembering to show dispensing staff proof of exemption.

If you pay for your prescriptions you must fill in the amount you have paid and sign to say that the money has been collected from you.

Please remember - it is not the responsibility of the dispenser to fill in your form

Please read it carefully and fill in correctly.  This will help the staff to carry on with their work.

Serving The Patient

Please stand 2 metres apart where possible to collect medication.  As soon as there is a dispenser free you will be attended to.

It is important that our staff give their full concentration to each item dispensed to ensure that errors are avoided, so for your safety, and that of other patients, please be kind and wait patiently to be served.

Medication Reviews

To avoid patients coming into the surgery, our Pharmacists are assessing patients' medication reviews that are due and where appropriate patients will be telephoned at home.

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